Contact & Support

Halfstep: Habits & Planner

Contact us

support@halfstephabit.com

Need help, found a bug or have an idea? Email support@halfstephabit.com. Please tell us your phone model and what you were doing when the problem happened. We usually reply within a few days.

Restore a purchase

If you bought Halfstep Pro and it is not active, open the Halfstep Pro screen in the app and tap "Restore Purchases". Make sure you are signed in with the same Apple ID or Google account you used to buy it.

Cancel a subscription

Subscriptions are managed by Apple or Google. On iPhone, open Settings, tap your name, then Subscriptions. On Android, open Google Play, tap your profile, then Payments & subscriptions, then Subscriptions.

Refunds

Refunds are handled by Apple or Google. On iPhone, visit reportaproblem.apple.com. On Android, use Google Play's order history.

Reminders do not appear

Check that notifications are allowed for Halfstep in your phone's settings, and that Focus or Do Not Disturb is not hiding them.

Moving to a new phone

Your data stays on your device. Create a backup in Halfstep's settings, save the file somewhere you can reach from your new phone, then restore it there.

Privacy

Read our Privacy Policy and Terms of Use.